The Struggling Blogger

I’m sure you’ve experienced it yourself, calling a company’s service center and be met on the other line by a voice prompt which says ‘Thank you for calling (company name), please press 1 for customer service, press 2 for billing, press 3 for sales…’ and after making a choice, you will be prompted with more choices… and so on and so forth. Sounds familiar? Too impersonal isn’t it?

Getting rid of this impersonal phone customer service is the aim of Salmat VeCommerce by providing voice biometrics solutions, which means companies will attend to customers’ calls using ‘real’ people and not just a tele-prompter. With such a customer service, more people would be enticed to call and perhaps more sales through phone might be generated even.

Salmat VeCommerce is training company personnel with ivr speech recognition solutions to identify the clients they are talking at the other end of the line. The speech recognition, would ensure clients that their information to another person who would try to simulate their voice.

Read their blogs and you’ll get to understand and appreciate better the beauty of this alternative customer phone service offered by Salmat VeCommerce.

This entry was posted on Friday, June 26th, 2009 at 10:12 pm and is filed under review.You can follow any responses to this entry through the RSS 2.0 feed.You can skip to the end and leave a response. Pinging is currently not allowed.